Payment and Delivery
Payment
You can pay for your order by:
- Visa, Mastercard, Switch/Maestro, Solo, Electron and Delta. We do not accept payment by American Express.
- Sterling (GBP) cheques, made payable to PEOPLE TREE LTD. Please write your home address, cheque card number and expiry date on the back of the cheque.
- Sterling (GBP) postal orders
- People Tree gift vouchers
For overseas orders we accept payment by credit card or gift voucher only.
Delivery Locations
We can deliver to the following countries:
United Kingdom
Including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands.
European Union
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
We also deliver to Switzerland and Norway at European Union prices.You may have to pay duty and VAT when the goods are delivered, and the carrier may charge you an admin fee also for customs clearance.
If you want to choose Courier delivery to these countries which are not part of the EU, please call our Customer Service to place your order.
Rest of the world (non EU)
USA, Canada, Australia, New Zealand.
You may have to pay duty and VAT when the goods are
delivered, and the carrier may charge you an admin fee also for customs
clearance.
If you want to choose Courier delivery to these countries which are not part of the EU, please call our Customer Service to place your order.
Customer Services Team
For telephone orders please call +44 (0)845 450 4595 or +44 (0)20 7042 8900
(Office hours 9am-6pm Monday to Thursday and 9am-5pm Friday).
Please note
- We can exchange goods delivered abroad, but we will charge postage for these exchanges at the standard overseas delivery rates.
- Please note that standard delivery parcels are not tracked.
- All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions. Your credit card provider will apply the conversion rate at the time of the transaction; any refunds we make will be in GBP and are likely to be at a different rate to the original transaction.
- Standard prices may not apply to parcels over 5kg, and customers may be contacted after pasyment for additional postal charges.
- Non-EU deliveries (including for example Norway and Switzerland) may encounter duty, VAT and administrative costs. These will be charged by the carrier and are payable by the customer on receipt of goods.