Guarantee and Returns

Returns and Exchanges

We hope you will be delighted with your purchase. If however you would like to return an item, please do so within 14 days of receipt for a credit note, exchange or refund. Unfortunately we can not exchange underwear or earrings for reason of hygiene, unless they are faulty. Please complete and enclose the Returns Form supplied with your delivery, and send it to us along with the unused item in its original packaging by secure delivery to the address given on the returns form. We recommend that you return goods by recorded delivery and retain proof of postage.

Goods are returned to People Tree at your own expense. We can not be held liable for goods that do not reach us. Should you wish to exchange goods, then you will be charged for postage and packaging at our standard rates. Faulty goods will be exchanged at People Tree’s expense. None of these terms affect your statutory rights.

Please send all returns to:

People Tree Returns
c/o DTS Logistics
17 Suez Road
Enfield
EN3 7SN

Customer Service

If you have any enquiries about your order, or about our products and services, or would like more information about People Tree, please call us on 0845 450 4595 (local rate) or +44 (0) 20 7739 0660. We will be happy to answer your call during our office hours of 9am to 6pm, Monday to Friday, 9am to 6pm on Saturday. Outside these hours, you can leave a voicemail.

You can email us at people@peopletree.co.uk, or write to us at:

Customer Services
People Tree Ltd.
FREEPOST LON 21472
London
EC2B 2BD

Trade Description

Although we make every effort to ensure that descriptions and pictures of our goods are as accurate as possible, we hope that you will understand that the uniqueness and hand crafted nature of the products means that there may be slight variation in colour or size.