PAYMENT VERIFICATION

If you are paying by Visa or MasterCard, you may required to authenticate your purchase using Verified by Visa or MasterCard SecureCode. These services provided added security for our customers. While these services are common in the United Kingdom, we know many of our international customers are not familiar with these services. This page is designed to answer customer's frequently asked questions.

Verified by Visa

Verified by Visa is a global service to protect your Visa credit or debit card against unauthorised use. More than 300,000 web sites across Europe use the Verified by Visa service to authenticate purchases. Once you've signed up to Verified by Visa, you will be protected wherever you make an online payment.

To complete your payment with a Visa card on our website, you will need to register an account and create a Verified by Visa password. This can be accomplished by visiting your card issuer's website. If you have any questions, you will need to contact the bank that issues your credit or debit card to ask if they offer Verified by Visa. Once the activation is complete, you will be able to use the same Verified by Visa password at any participating online shop.

Verified by Visa involves two quick steps to authenticate your purchase:

  1. You will see the personal message you provided when you signed up for Verified by Visa that only you and your bank know about. This lets you know that the security screen you are seeing is genuine.
  2. You will be asked to enter your Verified by Visa password.

Learn more about Verified by Visa:

MasterCard SecureCode

MasterCard SecureCode is a global service to give you added protection against unauthorized use of your MasterCard debit or credit card when you shop online.

To complete your payment with a MasterCard card on our website, you will need to register an account and create a MasterCard SecureCode password. This can be accomplished by visiting your card issuer's website. If you have any questions, you will need to contact the bank that issues your credit or debit card to ask if they offer MasterCard SecureCode. Once the activation is complete, you will be able to use the same MasterCard SecureCode password at any participating online shop.

MasterCard SecureCode involves two quick steps to authenticate your purchase at People Tree:

  1. When you make a purchase and enter your registered MasterCard payment details, you will automatically be prompted by your card issuer to enter your SecureCode.
  2. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.

Learn more about MasterCard SecureCode:

  • MasterCard SecureCode in the UK
  • MasterCard SecureCode in the United States

Are you experiencing difficulty with Verified by Visa or MasterCard SecureCode?

If you cannot remember your Verified by Visa or Mastercard Securecode passwords, you will need to contact your card issuer to reset your password. 

Verified by Visa and MasterCard SecureCode work with most browsers. Please be aware that software which prevents pop-up windows may interfere with your use of these services.

Some Verified by Visa or MasterCard SecureCode websites do not work on selected mobile or tablet browsers. Please note that while these payment verification services appear to be on the People Tree website, the service is provided by your card issuer. Selected card issuers websites are not optimized for mobile and tablet browsers. We are sorry this is outside People Tree's control.

If you experience difficulty completing Verified by Visa or Mastercard SecureCode verification on mobile phone or tablet, please try on a computer or give our Customer Service team a call. We can help you place an order without Verified by Visa or MasterCard Securecode over the phone.