Returns

People Tree is now offering FREE returns through Royal Mail on all orders over £50.00 in the United Kingdom.

We are reviewing our returns policy and are accepting returns within 60 days.

If you are not satisfied with the fit, style or quality of a product when it arrives, you can return it within 60 days of receipt. We will give you back the amount you paid for the item, please note we cannot refund postage. We pride ourselves on offering friendly, personal customer service and aim to make returns as easy as possible.

Please note, as many of our products are made by hand, slight variations in size, colour or print are normal. We cannot offer exchanges and cannot accept returns on earrings, underwear, face masks or socks for reason of hygiene unless they are faulty. Under the distance selling regulation you have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items, we will refund your total purchase amount.

Exclusions from our returns policy:
Gift cards, underwear* including pants and socks, face masks, earrings, items which were not bought on the peopletree.co.uk website or any items where the seal or packaging is broken. (*Bras and our lace trim slips can be returned). 

How To Return

Wrap the unused item securely in its original package. Complete the Returns Form supplied with your delivery and enclose in the package. Can't find the Returns Form? You can download and print a new UK Returns Form here.  We appreciate any feedback that you may have about a product, so please be sure to tell us why you are returning it.

For a limited time, all returns on orders in the United Kingdom are free. People Tree will provide you with a free post address. If you need any assistance, contact us by email at people@peopletree.co.uk or phone at 020 7042 8900 or 0845 450 4595.

Please return parcels to the warehouse address below: 

People Tree Ltd

Clipper Logistics plc

Etheridge Avenue

Brinklow

Milton Keynes

MK10 0BB

UK Returns by Royal Mail

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot process a refund if we do not receive the returned item. Please send all returns to the free post address provided on the Returns Form.

Returns of International Orders

If an item you have purchased is unsatisfactory, you can return it within 60 days of receipt for refund of the cost of your goods. Goods are returned to People Tree at your expense unless the goods are faulty. If you received a faulty item, please contact us directly by email or phone at (+44) 845 450 4595 and we will arrange to refund your postage expenses.